Patients generally judge their medical care by how quickly they can get in and out of a doctor's office, the bedside manor of the staff and the level and accuracy of care. According to the American Medical Association, it is the office receptionist's duty to ask patients a series of questions to help doctor's and nurses give their patient proper care.
Do you have insurance? If so, what is the name of your provider? This information is necessary to verify that the patient has current coverage and to determine their co-pay and deductible due at the time of the visit. Check with the accounting staff to what additional information, such as the patient's date of birth and current address, is required.
When did you last have a doctor's appointment? Always verify that a patient has accurate contact and insurance information.
Where you referred by another doctor? If so, what is the doctor's name and contact information? It is important to know the name and contact information of the referring physician in order to obtain the patients medical records and other information from their office.
Are you familiar with our office's policies?
Your physician my have special instructions for their patients, especially if your offices is that of a specialist. For example, does the patient need to fast after midnight or take or cease to take any medications?